How to Set Up Work Notifications Without Missing Anything (and Save Costs)
Good notifications mean the team can act immediately — not just receive a message.
📌 Why Are Notifications Important?
Many repair jobs and PM tasks fall through the cracks simply because notifications weren't sent at the right time, or were delivered through channels that don't work for the team.
- Technicians "miss jobs" because there's no alert system
- Admins "forget to follow up" because information is scattered
- Management "doesn't know the status" because updates don't arrive in time
🔔 Comparing Maintenance Notification Channels
| Channel | Advantages | Limitations | Cost |
|---|---|---|---|
| Free, widely used, great for management | Some technicians rarely check email, gets lost among other messages | Free | |
| LINE Notify | Easy to use, instant alerts | ||
| LINE Messaging API | Familiar to Thai users, instant LINE delivery | Has a cost, requires system integration, message limits |
Small site: ~1,200–1,500 THB/month
(~5,000 messages) Large site: ~4,000–5,000+ THB/month
(~20,000–50,000 messages) |
| Pop Lite | Free, easy to use, mobile push notifications, separate from chat | Requires app installation, no chat support yet | Free |
🚀 What Notifications Does FixPro Provide?
Corrective Maintenance (CM) – 5 notification points per case:
- Notify admin when a new case is submitted
- Notify admin and technician when a job is assigned
- Notify admin when the technician completes the job
- Notify admin when the case is closed
- Notify the requester when admin closes the case
PM (Preventive Maintenance) – Automatic alerts as follows:
- Daily alert at 06:00 AM to assigned admin or technician
- Additional reminder on the 20th of each month for PM tasks not yet actioned
This prevents tasks from being forgotten, avoids end-of-month rushes, reduces errors, and improves quality control.
✅ Summary
Notifications aren't just about "sending a message" — they're about designing a communication system that gets your team to act immediately.
FixPro supports notifications via Email, LINE, and Pop Lite — so you never miss a critical task, reduce damage, and save costs in the long run.